Frequently Asked Questions
Because our products are crafted and sold by individuals and organizations, the timelines for shipping will vary. Your independent seller’s shop should include their estimated shipping time frames. Reach out to them directly with specific concerns and deadlines. Feel free to contact us if you need help reaching your seller.
We’re sorry that you haven’t received your order. First, try contacting your individual seller. If they do not respond within 24 hours, please contact us directly at the Contact page (https://truscopo.com/contact/) so we can intervene and fix the situation.
We want you to be completely satisfied with your purchase. All items must be returned in 30 days for a full refund. If products are custom-made designed and made for you, it will be up to each individual seller whether they accept the return. We encourage you to first contact your individual seller so they can help facilitate the process.